Cancellation & Return Policy

Cancellation
  1. Buyer can cancel any order placed by him/her provided it has not been dispatched.
  2. If you want to cancel your order, please login into your account & cancel the order.
  3. Buyer must use its own credit card for credit card transaction. The liability to use a card fraudulently will be on the Buyer and the onus to 'prove otherwise' shall be exclusively on the Buyer.

Refund : Once the order has been cancelled, Buyer will receive the refund within four weeks. The refund will be made to the same payment option(s) originally used to pay for the order. If the payment was by Credit Card or Net-Banking, Digigen Systems Private Limited will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, Digigen Systems Private Limited will send Buyer a cheque (not a DD). Cheques will be sent only to the billing address of the Buyer.

Note : For all products live, inventory levels are based on demand and price forecasting, availability and replenishment lead times. As this is an on-going process and complex, some products may go out of stock despite our best efforts. Prices and availability of items/products are subject to change without prior notice at the sole discretion of Digigen Systems Private Limited.

Return Policy
  1. To provide you a great shopping experience on the Site, we offer a NO QUESTIONS ASKED RETURN POLICY within 10 days of receiving the shipment.
  2. You may return any unopened, unused item in its original packaging, for a refund. No returns shall be accepted beyond a period of 10 days from the receipt of goods by the Buyer.
  3. Please contact our customer care before initiating returns.
  4. The customer would have to return the product at his own expense. The Company shall refund cost of the returned item to the Buyer. Digigen Systems Private Limited would reimburse the customer the courier charges through a gift voucher after verification and obtaining a receipt of the same.
  5. In some cases, the reverse pick-up may be organized by Digigen Systems Private Limited depending upon the location and the courier pick-up availability.
  6. Before accepting shipment, kindly ensure that the packaging is not damaged or tampered. If the Buyer observes the package is damaged or tampered, he/she should refuse to accept delivery and mail Company Customer Care along with details of the order number.
  7. In cases, where the item/product delivered is received in a damaged condition or the contents are missing, Buyer must inform Company Customer Care within 24 hrs of delivery of the item/product and if the Buyer is unable to do so, then the Buyer would be deemed to have waived all claims in respect of the damaged, missing, tampered, etc goods.
  8. Opened packages will be accepted for returns only in cases where an incorrect item/product has been shipped to Buyer.
  9. If the return is a result of any act/oversight/negligence of the Buyer and not an error by the Company, the full cost of the merchandise and shipping charges will not be refunded.
  10. Refund : Expected refund time is within four weeks. The Company will notify the Buyer via email with the details of the refund. The refund will be made via the same payment option(s) originally used to pay for the order.
  11. If the payment was by Credit Card or Net-Banking, Company will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, Company will send the Buyer a cheque (not a DD). Cheques will be sent only to the billing address of the Buyer. If the payment was by Cash on Delivery, Company will send the Buyer a cheque or offer online credit to the customer's account.
  12. Replacement : If an item ordered by Buyer on Company is opted for a replacement our customer service team will confirm the replacement. Buyer will be required to hand over the defective items to the logistic partner in the same condition as were received by him.

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